Frequently Asked QuestionsWelcome to the Creative 3D Novelties Help Centre. Whether you are looking to turn cherished digital photographs into custom lightboxes, or want to unlock a box of vintage family slides, we have compiled all the answers to your questions below. If you need any further help or have a custom project in mind, please don't hesitate to reach out to our UK studio directly through our Numonday or Etsy storefronts!📸 SENDING YOUR PHOTOS & VINTAGE FILMHow do I get my photos or vintage slides to you? It is incredibly simple!For Digital Photos:Once you complete your checkout on our Numonday or Etsy shop, just email your high-resolution images to [email protected] with your order number in the subject line.For 35mm Slides or Film Negatives:We will message you directly through Numonday or Etsy immediately after purchase with our secure UK studio mailing address so you can post them to us.Are my original vintage slides and negatives safe with you?Yes, 100% safe. We know how priceless family archives are. We handle every vintage slide and film negative with the absolute highest level of delicate care throughout the scanning process. All of your original media will be securely packaged and safely returned to you alongside your finished 3D order.How should I package my physical film for the post?To protect your memories from moisture or sorting-office damage during transit, we highly recommend sealing your slides or negatives inside a clean ziplock bag first. Place the bag inside a sturdy, padded bubble mailer, and clearly write your Numonday or Etsy Order Number on the outside of the envelope so we can identify it the moment it lands at our studio.What kind of digital photos work best for Lithophanes?For the most breathtaking, high-definition 3D results, choose clear photos with good lighting and strong contrast between light and dark areas. If you aren't sure if your photo will work, feel free to drop us a message on Etsy or Numonday before ordering and we will happily check it for you!💡ABOUT OUR LITHOPHANES & ACCENTSWhat exactly is a 3D Printed Lithophane?It is a beautiful combination of modern technology and vintage art! A lithophane is a 3D-printed panel of varying thicknesses. When it is turned off, it looks like a clean, textured white marble sculpture. But the moment light shines through from behind, the different thicknesses reveal a stunning, highly detailed photographic image with incredible tonal depth.What makes your Lithophanes premium quality?Every single custom panel we produce is precision-printed at an ultra-fine 0.08mm layer height. This incredibly small layer setting delivers a level of photographic clarity and smooth tonal depth that standard 3D prints simply cannot match. It transforms your photo into a piece of fine, luminous light art.What light source is included with the Light Box?Our signature 12cm Lithophane Light Box comes fully equipped with a premium Bambu Lab LED puck light. It provides a beautiful, cozy, warm-white glow, is completely USB-powered (5V), and comes ready to plug in and enjoy immediately.Can I buy just a single panel without a light?Yes! On our storefronts, we offer a standalone Personalised Curved Panel (£14.99) that is perfect for placing on bright windowsills to naturally catch the daylight, or for overlaying onto your own existing light bases. We also offer options that include custom desk stands and puck lights.📦TIMELINES, SHIPPING, & SAFETYHow long will it take to make my custom order?Because every item is custom-tailored to your unique imagery and requires many hours of high-precision, fine-layer 3D printing, our standard crafting window is 7–10 business days for both our Light Boxes and Single Panels. This timeline begins from the day we receive your digital files or the date your physical film arrives safely at our studio.How much does UK shipping cost?We believe in keeping things simple and transparent, which is why we offer Free UK Delivery on all of our custom listings across both Numonday and Etsy.Are there any safety or care instructions?Our lamps and lightboxes are intended for indoor decorative use only. To clean them, simply wipe them gently with a dry microfibre cloth—please keep them away from direct high-heat sources. For safety, keep them away from children under 3 years old, and do not cover or enclose the lightbox while it is switched on.